Whincop of Peasenhall (Trading as Whincop Coaches, Whincop Garage and Whincop Signs)
Last Updated: 13 November 2025

​

1. Information About Us

This website is operated by Whincop of Peasenhall, trading as Whincop Signs.
Our principal place of business is:

Whincop of Peasenhall (Trading as Whincop Signs)
Whincop Garage,
The Street,
Peasenhall,
Suffolk,
IP17 2HJ,
United Kingdom.

You can contact us by email at signs@whincop.uk or info@whincop.uk.
If applicable, our VAT registration number will appear on your invoice.

​

2. Products and Orders

2.1 Product Descriptions

We take great care to ensure that all descriptions, dimensions, and images of our products are accurate at the time of publication.
Please note that:

• Colours may vary slightly depending on your screen or device settings.

• Sizes and fits are approximate and may differ slightly between garments.

• Embroidery and direct-to-fabric print finishes may vary slightly due to the production process and material types.

 

2.2 Pricing and Availability

All prices are shown in GBP (£) and include VAT (where applicable).
Delivery costs are calculated and displayed at checkout.

Prices and availability may change at any time, but such changes will not affect confirmed orders.
We reserve the right to decline any order at our discretion — for example, due to stock shortages or pricing errors.

 

2.3 Order Process

When you place an order, you will receive an acknowledgment email confirming receipt. This does not mean your order has been accepted.
Your order constitutes an offer to purchase products from us.
Acceptance occurs when we send you a Dispatch Confirmation Email, forming a binding contract between you and Whincop Signs.

​

3. Payment

3.1 Payment Methods

We accept secure payment methods shown at checkout.

​

3.2 Payment Timing

Payment is required in full when placing your order or shortly before dispatch.
Custom or bulk orders may require a deposit or full prepayment before production begins.

​

3.3 Security

All payments are processed via secure, encrypted payment gateways.
Whincop Signs does not store or retain full card details.

​

4. Delivery

4.1 Delivery Costs and Times

Delivery options, costs, and estimated timeframes are displayed at checkout or on our Shipping Information page.
We aim to deliver goods within 30 days, unless otherwise agreed in writing.

​

4.2 Delays

We are not liable for delays beyond our reasonable control, including courier delays, supply chain issues, or extreme weather.
We will contact you as soon as possible if delays occur.

​

4.3 International Delivery

Orders shipped outside the UK may be subject to import duties, customs fees, or local taxes, which are the responsibility of the recipient.
Please check your local import regulations before ordering.

​

5. Returns, Refunds, and Cancellation Policy

5.1 Custom & Personalised Items

Most of our products are custom-made or personalised (e.g., embroidered designs, branded garments, or bespoke transfers).
Under the Consumer Contracts Regulations 2013, these items are exempt from the standard 14-day cancellation rights.

Therefore, returns or cancellations cannot be accepted for personalised items unless:

• The product is faulty, damaged, or not as described, or

• The error occurred on the part of Whincop Signs.

Please check all design proofs, spellings, colours, and sizing carefully before approval, as changes cannot be made after production begins.

​

5.2 Non-Custom Items

For non-personalised items (such as blank garments or stock products), you may cancel your order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations 2013.
To cancel, please email signs@whincop.uk or info@whincop.uk within this period. You then have 14 days to return the goods to:

Whincop of Peasenhall (Trading as Whincop Signs)
Whincop Garage,
The Street,
Peasenhall,
Suffolk,
IP17 2HJ,
United Kingdom.

Returned items must be:

• Unused, unworn, and unwashed

• In their original packaging

• Accompanied by proof of purchase

Unless the item is faulty, return postage costs are the customer’s responsibility.

​

5.3 Faulty or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to products that are:

• Of satisfactory quality,

• Fit for purpose, and

• As described.

If you receive a faulty, damaged, or incorrect item, please contact signs@whincop.uk or info@whincop.uk within 7 days of delivery, providing:

• Your order number

• Photos showing the issue

• A short description of the fault

Once reviewed, we will offer a replacement, or refund (including return shipping, if applicable).
If the fault is reported within 30 days, you may request a full refund; after this period, a repair or replacement will be offered in line with UK law.

​

5.4 Refunds

Refunds (where applicable) will be processed to your original payment method within 5–10 business days of receiving and inspecting the returned goods.
You will receive a confirmation email once the refund has been processed.

​

6. Intellectual Property

All content on this website — including text, graphics, product designs, and images — is the property of Whincop of Peasenhall (Trading as Whincop Signs) or its suppliers and is protected by UK and international copyright laws.
You may not copy, reproduce, or use any content for commercial purposes without written permission.

​

7. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses, including loss of profit, revenue, or data.

• Our total liability for any claim is limited to the total amount paid for the order in question.

• We are not liable for any damage caused by viruses, malware, or external links accessed via our website.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

​

8. Data Protection and Privacy

We process customer data in accordance with our Privacy Policy and Cookie Policy.
By using this website, you consent to the processing of your personal data and confirm that the information provided is accurate.

​

9. Governing Law and Dispute Resolution

These Terms are governed by English law.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

​

10. Changes to These Terms

We reserve the right to revise and update these Terms and Conditions at any time.
You will be bound by the version in force at the time your order was placed.
The latest version will always be available on our website, showing the most recent “Last Updated” date.

​

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

signs@whincop.uk or info@whincop.uk
Whincop of Peasenhall (Trading as Whincop Signs)
Whincop Garage,
The Street,
Peasenhall,
Suffolk,
IP17 2HJ,
United Kingdom.